( Short URL = https://toli.es/mod )
While FYI’s do not count against your record, we can easily judge the “chances” that the player is a troll before we even see the report:
Although we don’t use this information, alone, to issue disciplinary action – it definitely helps. In the example above, if the user appealed his case saying that they “never gamethrow or intentionally leave”, we can see 66 reports for that category, alone.
We also note your reported-to-games-played ratio. Even after salt reports, the average % is between 1~2%. In the case above, this user is up to 24%: This says quite a lot.
All reports are 100% human reviewed before a disciplinary action is issued. We use a laddered escalation system of volunteers to help aid the human reviews of reports, all hand-chosen by í42 staff:
The best community member volunteers were chosen to help others. They may often be found hanging out in Discord’s #ask-a-guide to answer questions to new players, helps with community activities, and also helps review reports and make suggestions. They submit these suggestions and pass them along to a Judge+
Promoted Guides that have been with us for a long time and have done exceptionally well with reports, generally 18+ years of age, and a moderator candidate. These volunteer Judges have the ability to FYI, warn, & suspend (lower-tier). For anything beyond this, the report is further escalated to a Mod+.
The right-hand of Imperium42 staff members, these volunteers are the best of the best Judges, hand-chosen, and generally only selected after months of service as a Judge. These moderators are extremely active, deeply participates in the community, and can handle higher-tier suspensions, unbans (appeals), and can even investigate live games for emergencies.
For any suspension beyond 7-days, an official, non-volunteer staff member must approve or have favor of multiple mods for approval. This includes permanent bans.
Types of Disciplinary Actions
By escalating order:
- FYI – Technically not even a disciplinary action - this is not a warning or even recorded at all; just a friendly tip.
- Warning - This is official and recorded. Repeating this action may result in a suspension! These only show in the lobby.
- Suspension - Closes the game and prevents access to the game. These can even show in-game.
Evidence + The Report Handling Flow
When a Guide+ reviews reports to make a verdict, this is what it looks like:
We have a huge array of logs, filters, report/action history, match info (including the real trollbox authors, whispers, logs), and more.
If the user received a suggestion from a Guide, we post progress and summary in a secret Discord channel with restricted access so that other volunteers may see progress + so that we can quickly act on those, manually, if need. Reports by Judges+ prioritize already-suggested actions to swiftly assist in serving out a verdict:
If the user receives a suspension by a Judge+, we also provide semi-anonymous proof of action in the Discord #justice channel so players know their reports are meaningful (Warning: This channel sometimes contains NSFW evidence):
Justice Channel Improvements(+5/1/2019)
- You will now see a users warn/ban history. If you’re wondering why someone got suspended for something seemingly small, it may be because they were previously warned/suspended before.
- Spoilers are now detected and masked with a spoiler warning.
As of patch
v2.1.1, there is now a higher-tier of Guide called Report Squad, a Discord-exclusive role. Discord roles now sync in-game and may offer +gp incentives to Report Squad members and Judges.
In order to obtain Report Squad, a Guide must continuously prove worthy of the promotion after numerous report resolutions that were both accurate and just (as deemed by the Mod+ team).
- Report Squad members automatically earn 50gp per report
- Judges automatically earn 75gp per report.
We have alt detection: If a suspended player tries to bypass this, they will receive a 30d ban on the evasion account (which will extend to the main account) and be flagged for having a banned alt.
We have 24/7 support on our Discord for really bad “fix it now” cases. For this, players may ping a @moderator or @Judge to deal with the action. While reports at the end of the game give us the whole story, sometimes a screenshot will suffice.
Judges+ have access to quick, Discord actions of in-game moderation.
What happens to fake/salt reports?
They backfire. Disciplinary action will take a hit on the reporter, instead, if intentional. We’ll know~
Want to become a Guide+?
Simply participate in our community, help others instead of troll, and be active in our Discord (especially in #ask-a-guide). There is no formal application – we’ll come to you with an invite
Suspension/Ban FAQ can be found @
Old report/mod system can be found @
Here's what happens after you report a player: Your reports MATTER!