Mostly curious about this: Do you want to see a public forum that everyone can see to serve as a “searchable knowledge-base” of answers, in the future?
The advantage to this is that community members can help you as fast as possible and may even be able to find answers to your own questions before posting.
Or would you rather want to see a “ticket system”, more private, with the ability to email your issue (rather than post it here)?
The disadvantage to this is that there are fewer staff members than community members, and may answer slower. However, every reply would be most definitely be answered by a staff member.
Or perhaps a hybrid solution – start here, then if needs escalation (or private matter, such as billing), you could email support?